Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@supermillionhair.co.uk. Please note that returns will need to be sent to the following address: SUPER MILLION HAIR, Returns Department, 31 Cannock Street, Leicester, LE4 9HR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@supermillionhair.co.uk.

If goods have been ordered in error, SUPER MILLION HAIR® may agree to their return on the following conditions:

  1. Depending on the decision taken once The Buyer has contacted SUPER MILLION HAIR®, all returns must be accompanied by a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.
  2. The goods must be returned in their original condition, unused and sent back to SUPER MILLION HAIR® in its original packaging (Returns address – SUPER MILLION HAIR, Returns Department, 29 Cannock Street, Leicester, LE4 9HR).
  3. Carriage charges will be charged for goods ordered in error by The Buyer.
  4. Carriage charges will not be refunded for any orders returned where The Buyer is at fault.

If Goods are faulty on arrival, SUPER MILLION HAIR® may agree to their return on the following conditions:

  1. The Buyer contacts SUPER MILLION HAIR® within 7 days of receiving item(s) and will be entitled to a full refund. If after 7 days (up to 28 days), the buyer needs to return the goods, they will only be eligible for an exchange or credit on their account.
  2. Depending on the decision taken once The Buyer has contacted SUPER MILLION HAIR® , all returns must be accompanied with a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.
  3. The goods must be returned to SUPER MILLION HAIR® in its original packaging (Returns address – SUPER MILLION HAIR, Returns Department, 29 Cannock Street, Leicester, LE4 9HR)
  4. A refund for carriage charges will be made to The Buyer once the goods are received back to SUPER MILLION HAIR®.
  5. No carriage charges will be applied to any goods received faulty (not including electrical goods).